SENIOR ADMINISTRATIVE ASSISTANT
Job Description
This position reports to the Office Manager and C-Suite Executives and supports Technical Sales Staff. This position has primary responsibilities for daily operations in shipping, order processing, invoicing, product receiving, and customer communications.
Responsibilities
- Process, manage, and track customer orders from entry to shipment
- Generate and send accurate customer invoices, checking for correct pricing and Terms and Conditions
- Receive and invoice incoming vendor products and post to our Enterprise Resource Planning (ERP) software program, Microsoft Business Central
- Process credit references for new customers and vendors
- Point of contact for customers and vendors, responding to emails and phone calls professionally and promptly
- Coordinate shipping logistics and handle any issues with carriers (UPS/FedEx/DHL)
- Enter vendor bills and customer checks in Business Central and send delinquent statements
- Monitor and support inventory counts and assist with office supply stock and organization
- Work closely with team members to ensure order accuracy and timely delivery
- Assist with basic administrative duties as needed
- Some physical activity required (lifting up to 20 lbs, occasional standing/moving during shipping tasks)
Education and Experience
- Over five years of administrative or operations support experience (ideally in a small business, startup, or dynamic office setting)
- Experience with order fulfillment, shipping systems, and invoicing software platforms, ideally Microsoft Business Central, Dynamics Sales, and UPS Worldship (training provided, if needed)
- Strong written and verbal communication skills
- Detail-oriented mindset ensuring accuracy and consistency across tasks
- Capable of working independently and able to prioritize multiple tasks effectively
- Dependable and composed under pressure, with a strong sense of responsibility
- Customer-focused, with a proactive approach to real-time problem-solving and service excellence
EOE at Will Employer
Full or Part Time position
